So I've been experimenting a bit with providing support from my chair.
Then I found the remote Control tab at an users properties. However I can't seem to get it to work. I can take control just fine if the user is connected to a server, but never with a Windows 7 machine ( which is the whole point actually). Also searching online won't get me any useful information.
Using RDP is not an option if I want my user to see how to fix the issue.
Has anyone here got this to work like intended?